Bellacor
Bellacor Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bellacor has 1.4 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Beautiful products, Customer service rep who agreed with me, High quality brands.
Cons: Customer service, Dealing with customer service on an issue, Service.Recent recommendations regarding this business are as follows: "Speak with customer service to resolve any problem. My representative politely handled my request and even went to her supervisor on my behalf.", "Don’t use them", "Find another company to purchase from.", "Many other companies sell the same products. Order from one of them. It's not worth the risk to order from Bellacor in the event that your order arrives damaged.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bellacor has 1.4 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Beautiful products, Customer service rep who agreed with me, High quality brands.
Cons: Customer service, Dealing with customer service on an issue, Service.Recent recommendations regarding this business are as follows: "Speak with customer service to resolve any problem. My representative politely handled my request and even went to her supervisor on my behalf.", "Don’t use them", "Find another company to purchase from.", "Many other companies sell the same products. Order from one of them. It's not worth the risk to order from Bellacor in the event that your order arrives damaged.".
Most users ask Bellacor for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jacksonville, North CarolinaReturn
User's recommendation: Speak with customer service to resolve any problem. My representative politely handled my request and even went to her supervisor on my behalf.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Everett, WashingtonFollow up for deivery
No delivery ..just broken promises
User's recommendation: Don’t use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
Preferred solution: Full refund
User's recommendation: Find another company to purchase from.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst experience with damaged order
I want to express my sheer frustration with the customer service at Bellacor. I ordered a *** jewelry armoire at the beginning of February.
A beautiful piece of furniture that cost $1,400. After months of impatiently waiting for the armoire to arrive, it showed up in late April. And to my disappointment, the armoire was damaged (not from shipping, but from the manufacturer). I contacted customer service within 2 hours of receiving the armoire.
First, they told me there was a form I could fill out online to submit pictures of the damage. They emailed me a link, but the link did not appear in my account so I was forced to call customer service again. They told me we could handle the claim completely over email. Awesome, lets do it.
I receive an email which has the incorrect order number and incorrect name on it. Nonetheless, I reply to the email with the correct order number and pictures/videos of the damage. A week later, I received an email with the following and I quote "Please repack the item exactly as it was received, using all packing materials, and have the item ready for return. We'll be filing a delivery claim with FedEx, and will send you a separate e-mail detailing the claims process within the next 3-5 business days." I spent 2 hours repacking the armoire in the original packing.
9 days later, I receive a phone call from a local furniture repair shop saying they would like to schedule an appointment to come repair the armoire. I'm confused. So I call Bellacor back. Oh yes, I see that we did schedule they.
They just forgot to tell me and told me the exact opposite. Furniture repair comes out and honestly did a great job for what the damage was. However, its apparent that it has been repaired and its a BRAND NEW piece of furniture that cost OVER $1,000. I want it to be perfect for that amount of money.
So I send pictures and express that the only way I will keep the armoire is with a substantial discount. You know what kind of credit they offered? A $50 credit. How is this good customer service?
And why make me go through all of these extra steps just for me to return the piece of furniture anyway? I will be returning the armoire and ordering it elsewhere somewhere with good customer service that wants to make sure their customers are happy with the product they received. I'm sure *** Furniture would not be pleased to hear about my experience either. Just to be clear this is not a negative review about the armoire.
The armoire is absolutely gorgeous. It is about Bellacor as a company and the fact that they don't know the meaning of customer service.
I will give them points for one thing: when I was going through the damage claim process, I noticed the armoire was on sale. They did credit me the difference in what I paid vs.
sale price. This was a $300 discount, which meant the armoire was still over $1,000.
- High quality brands
- Beautiful products
- Dealing with customer service on an issue
- Timely response from customer service
- Service
Preferred solution: Full refund
User's recommendation: Many other companies sell the same products. Order from one of them. It's not worth the risk to order from Bellacor in the event that your order arrives damaged.
Cancelation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo Not Use This Company
- Service
- Company incompetance
- Dealing with customer service on an issue
Preferred solution: Full refund
Poor quality merchandise return policy
- Return policy
- Inacuracy of product description
- Pricing does not reflect quality
Customer service sucks
- Never call back
- Dealing with customer service on an issue
- Customer service
Preferred solution: Full refund
Ripped me on return shipping
I ordered a patio table from them. In the pictures there were two photos with table and six chairs, and one photo without the chairs.
The description did not say that the chairs are not included as shown in the picture. The total order was for $314.80 with $26 for tax. I called them up and they agreed that it's confusing (I have a chat transcript) but can't do anything. They said they have matching chairs but that will cost me about $2000 for six chairs!
I decided to return. When I initiated the return they did not talk about return shipping. When I got my money back, I was surprised I got only $204.27 back. Why?
I called them, they said the shipping charge was $101!!! Are you insane, why it has to be so costly for a table only? They said it has to be returned via the same carrier. I asked so I'm responsible for the charge but I can't choose my shipping option and/or carrier though Bellacor is creating the return shipping label?
Also, even if I $314.80 - $101, that's not $204.27. Why?
They said, because they did not give back all the tax! Hah, why????
Preferred solution: Full refund
TERRIBLE COMPANY!
I ordered 2 dark bronze lamps from Bellacor and 8 days later received 2 silver lamps. Waited about 15 minutes on hold to talk to Britney in the “customer service” department and when I explained the problem, without an apology, she asked me in a “happy voice” if I would like a refund.
I responded “no, I would like to receive the lamps I ordered”. She then explained that it would take several days to process my “request”. I asked to speak to a supervisor and was told that a supervisor would call me back within 1–2 business days. A few days later, I received an email from Bellacor saying that they were sorry I was not happy with my purchase and that I would only be charged for return shipping.
Long story short, I finally received my replacement lamps about a week later and THEY SENT THE WRONG LAMPS AGAIN! Another call to “customer service” and was told that the lamps I ordered were not available (website stated they were in stock) and that it would take 7-10 business days to process my refund. This company is PATHETIC!
(After receiving the first incorrect order, I received an email from Bellacor asking me to submit a review of the company.
I gave them a terrible 1 star review and when I pushed the button to post my review, something went wrong and I was not able to post my review. What a coincidence that they would not allow me to submit a 1 star review.)
- Lamp i was supposed to receive but never did
- Company incompetance
Preferred solution: Full refund
The definition of terrible customer service
Will never use again-buyer beware
- Products they had available
- Dealing with customer service on an issue
- Being able to deliver those products in a responsible time frame
Preferred solution: Price reduction
NO NO NO Never again
Preferred solution: Full refund
Return cost was almost $100
- Return policy
Preferred solution: Let the company propose a solution
Returns
Preferred solution: Full refund
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Spouse and self recently completed a custom home and a guest house on the same property. We were in the process of ordering lights, lamps and lanterns.
We saw many we liked with bellacor. After reading the negative reviews on bellacor we have decided to shop elsewhere.