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Most Helpful
1.3
Details
I ordered a patio table from them. In the pictures there were two photos with table and six chairs, and one photo without the chairs. The description did not say that the chairs are not included as shown in the picture. The total order was for $314.80 with $26 for tax....
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Review
#1545732 Review #1545732 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$110
Preferred solution
Full refund

Bellacor - Customer service sucks

1.0
Details
No return call, poor customer service. Fees for return when it is their fault. Do not buy from this company. I should have done my homework and read all of the bad reviews. Never again.
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Review
#1628517 Review #1628517 is a subjective opinion of poster.
Cons
  • Dealing with customer service on an issue
  • Customer service
  • Never call back
Reason of review
Return, Exchange or Cancellation Policy
Loss
$35
Preferred solution
Full refund

Bellacor - The definition of terrible customer service

Bought a picture printed on glass. Looked quite different when received. Was told it looked better online due to the lighting used when their photo was taken and I was wrong to expect it to look the same. They said they'd submit a photo I sent to the vendor to see if it fell within acceptable parameters. I opened a case via PayPal. Suddenly I get an apology and a prepaid return label, with the promise of a refund within 10 days of return. After 10 days no refund, so I again turned to PayPal, who said Bellacor failed to reply to their email, so they ruled in my favor and PayPal refunded my purchase price.
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Review
#1520780 Review #1520780 is a subjective opinion of poster.
I ordered 2 dark bronze lamps from Bellacor and 8 days later received 2 silver lamps. Waited about 15 minutes on hold to talk to Britney in the “customer service” department and when I explained the problem, without an apology, she asked me in a “happy voice” if I...
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Review
#1497448 Review #1497448 is a subjective opinion of poster.
Pros
  • Lamp i was supposed to receive but never did
Cons
  • Company incompetance
Reason of review
Problem with delivery
Loss
$167
Preferred solution
Full refund

Bellacor - NO NO NO Never again

I suspected something was not on the up & up about this company when I did a live chat hold for over 15 minutes, requested a call back receiving nother after 48 hrs, & finally called customer service being put on hold for over 10 minutes--never was able to speak with anyone. Still working on the matter but I am pissed (you can add the home furnishings site CANDELABRA to this list, too). This company is NOT TO BE TRUSTED--look at other vendors for your purchase. Wondering if I can file with Connecticut consumer affairs.
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Review
#1443940 Review #1443940 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$134
Preferred solution
Full refund

Bellacor - Returns

I received an ordered item that did not work no damage. Made contact with Bellacor and found that in order to make the return I had to take a picture of the damaged item or their process does not allow you to continue to receive a return label. Wrote an email to customer service... answer. Take a picture of the item even though there is nothing to show. I had no way to take a picture of the item and responded to Bellacor about it. No response. I will pay for the return if I only had an address. Probably will throw the item away as it will cost more to ship it back than I paid for it. Will never order another item from this company again. AVOID AT ALL COST!
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Review
#1427040 Review #1427040 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Full refund
2.1
Details
Ordered lighting, backordered for 60 days, when it finally arrived it did not have the chain that was supposed to come with it and electrician could not set up. Bellacor said it would take another 6 weeks for manufacturer to send chain. AJ was the worst customer...
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Review
#1420768 Review #1420768 is a subjective opinion of poster.
Pros
  • Products they had available
Cons
  • Being able to deliver those products in a responsible time frame
  • Dealing with customer service on an issue
Reason of review
Poor customer service
Loss
$300
Preferred solution
Price reduction
2.6
Details
I purchased 2 Pendant lights for my kitchen. I loved them but they were to big. I shipped them back. Bellacor charged me $87.41 for the return. In this day and age of online shopping that is a total deal breaker. I am planning on buying allot more lighting for my home,...
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Review
#1415112 Review #1415112 is a subjective opinion of poster.
Cons
  • Return policy
Reason of review
Poor customer service
Loss
$87
Preferred solution
Let the company propose a solution
2.4
Details
I ordered a York Wallpaper from them purely on the basis of price. I didn't order enough. I called to get expedited shipping of more. They can't expedite shipping. WHO can't call FEDEX or UPS? Then, when I had too much (a good problem with wallpaper), I returned an...
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Review
#1344236 Review #1344236 is a subjective opinion of poster.
Pros
  • Product
Cons
  • Service
Reason of review
Poor customer service
Loss
$30

Bellacor - Return purchase

We ordered a pair of lights and they didn't match in color. We decided to return. That was a month ago! We still haven't received a return shipping label.
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Review
#1299550 Review #1299550 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Contact Bellacor Customer Service

Mailing Address:
Bellacor.com, Inc.
2425 Enterprise Drive, Suite 900
Mendota Heights, Minnesota 55120
United States
Phone:
(651) 294-2500
All Bellacor Contacts

Bellacor - Rude untrained customer service representative A.J. who

A.J needs additional training . He yelled and hung up on me Saturday June 30 2018. He became frustrated when I asked him does Bellacor Vet their merchant like Amazon or Ebay.
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Review
#1294116 Review #1294116 is a subjective opinion of poster.
Reason of review
Poor customer service