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I ordered a coffee table, heavy metal with a glass top. It was a job to unpack and as I took the last of the wrap off I could see it was bent out of shape.

I called and described the condtion and they asked if I wanted a replacement, I expressed my concern but she assured me that because it was a replacement it would be inspected before it was shipped. When the replacement arrived and I unwraped it, it too was bent. This time in a lop sided sort of way so that the glass would not be level. When I called to complain they gave me a hard time.

It seems that if I want to return it I now have to prove it's defective and they'll determine if it can be returned. As far as I'm concerned, if I am not satisfied and I want to return it they should come and get it!!

The boast easy returns on the website but that's fase!! Two weeks later they still haven't picked up the first defective table, I live in a condo and I'm getting really Pissed that I'm stuck with this junk merchandise!!

Monetary Loss: $941.

Location: Chicago, Illinois

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